Case History

BNL Private Banking: a family-oriented service model

BNL Private Banking (a division of Italy's BNL banking group), chose ORS as its ICT partner. With ORS technology, BNL has implemented a service model based on a comprehensive view of its clients holdings (from current accounts to managed portfolios and pension schemes). BNL considered its clients and their families' needs when designing its service model, and in partnership with ORS, has perfected its focus on portfolio optimisation and risk management.

BNL Private Banking: a family-oriented service modelAlba, ... 2005 - Since 2003, BNL Private Banking has offered clients with ?1,000,000 or more to invest a comprehensive management service of their overall investment portfolio - a service that deals with everything from selling investment products to managing clients' risk and return profiles. The service, headed by Roberto Fredella, today counts as many as 7000 families among its customers, with upwards of ?8.5 billion under management.

Implementing this service model required a strong IT element, and placed special emphasis on the use of reports as a tool for meeting clients' expectations. "Position Keeping" on client portfolios has been key - that is, having a comprehensive detailed report on a portfolio's current positions, alongside an immediate view of its corresponding model portfolio and risk/return profile. This approach, for both individual account managers and the BNL Private Banking management team, has lead to better management of client portfolios as well as improved marketing strategy.

"One innovative aspect of our service model is its focus on the family unit," said Alberto Planta, Marketing and Planning director of BNL Private Banking. Thanks to the tools available in Personal Financial Planner (PFP), private bankers can effectively analyse a client's estate and investment objectives, with a comprehensive view on all related considerations, so as to offer the most effective estate management possible. PFP helps private bankers to minimise risk and increase expected returns - in relation to associated model portfolios.

"The IT element", continued Planta, "was a key component in achieving the service model we set out to build. Partnering with ORS was definitely the right choice. With ORS solutions, both our timelines and objectives were met."

"BNL's Private Banking Investment Center creates model portfolios with GianoEvo, ORS' optimisation tool. GianoEvo allows users to create portfolios based on specific risk and return profiles " said investment manager Edoardo Mezza. "Portfolio managers can then assess real client portfolios in relation to model portfolios, and take corrective action as necessary."

According to Nazzareno Oberto, CEO of ORS, "BNL Private Banking has implemented the entire RAMS suite for the private sector. With the EPM module, daily prices are conveniently downloaded, while GianoEvo allows for effective building of model portfolios. AMC gives managers a complete view on client positions, and outputs related reports, including information on portfolio performance. The PFP module gives a comprehensive view of the client profile and facilitates investment planning."

Some information obtained during the financial planning process (with the use of PFP) is also used by the Wealth Planning Office, for dealing with consultancy on non-financial assets - such as art. In future, real estate will also be factored into these considerations.

Finally, BNL's Private Banking team oversees their services with AMCViews, a management reporting module that helps them plan their strategies so as to meet their clients' needs, as well as those of portfolio advisors.

ORS (Operational Research Systems) is a software house with offices in Alba and Milan that specialises in the development and implementation of highly sophisticated solutions for Asset Management, Risk Management, Private Banking, financial advising networks and other financial service providers. Among its clients, ORS counts several major Italian and international financial institutions: BNL, Gruppo Capitalia, Banca CR Firenze, Gruppo BPVN, BSI, Banca CR Parma e Piacenza, UBS Italia, Pioneer Investments sgr, Aureo Gestioni sgr, Effe Gestioni sgr, Banca Euromobiliare sgr, Cortal Consors sgr, Ifigest, Zenit sgr, Ersel sgr, Banca Sara Banca della Rete, E. de Rothschild sgr, SACE